Privacy Policy
Effective date: October 7, 2026 · Last updated: October 7, 2026
This Privacy Policy is issued by Synergy Insurance Agency LLC ("Synergy Insurance," "we," "us," or "our"), 28719 Possession Island Ln, Katy, TX, USA. It explains what personal information we collect when you request an insurance quote through our website or online ad forms, how we use and protect it, and the choices you have, including for our text messaging (SMS) program.
1. Information we collect
We collect the information you give us directly when you submit our quote request form:
- first and last name;
- mobile phone number;
- type of insurance you are interested in; and
- whether you chose to consent to receive text messages from us, together with the date, time, IP address, browser type and the version of the consent language shown to you when you did so (the "opt-in record").
If you contact us by phone, text or email, we also keep the content of those communications. We do not collect payment card numbers, Social Security numbers or health information through this form.
2. How we use your information
- to contact you about your quote request by phone and, only if you opted in, by text message;
- to answer your questions about coverage and connect you with a licensed agent;
- to keep records of your consent and your opt-out requests;
- to operate, secure and improve our website and services; and
- to comply with applicable law and respond to legitimate legal requests.
3. Text messaging (SMS) program
If you check the SMS consent box on our form, you agree to receive customer care and follow-up text messages from Synergy Insurance Agency LLC about your insurance quote request. Message frequency may vary. Standard message and data rates may apply. Reply STOP at any time to opt out and HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. Full program details are in our SMS Terms & Conditions.
4. We do not sell or share your mobile information
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
All the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, trade, share or otherwise transfer your phone number, your opt-in to our SMS program or your SMS consent status to any third party or affiliate for their own marketing or promotional purposes, whether or not money is exchanged.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. These providers may use the information only to perform services for us and are not permitted to use it for their own marketing.
5. Other disclosures
Apart from the restriction above, we may disclose personal information (other than SMS opt-in data and consent) to service providers that host our website and systems, to professional advisers, and when required by law, subpoena or other legal process, or to protect the rights, safety and property of our customers, us or others.
6. Cookies and tracking
This quote request page does not use advertising or cross-site tracking cookies. Our servers keep basic technical logs (such as IP address and browser type) for security and to document consent. Our main website, synergyinsuranceusa.com, may use analytics and advertising tools that are described in its own policy.
7. Data retention
We keep your quote request information for as long as needed to respond to you and to meet our legal and business record-keeping needs. We keep opt-in and opt-out records for at least as long as required to demonstrate compliance with applicable messaging laws. You can ask us to delete your information at any time, subject to those obligations.
8. Security
We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
- Text messages: reply STOP to any message to opt out. You will receive one confirmation message and no further texts. Reply START, YES or UNSTOP to opt back in.
- Phone calls and email: tell us you do not wish to be contacted and we will add you to our internal do-not-contact list.
- Access, correction and deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it. Contact us using the details below. We will respond within the time required by applicable law (and in any case within 45 days). We will not discriminate against you for exercising these rights.
10. Children's privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest revision. If we make material changes to how we handle SMS data, we will post the updated policy before the changes take effect.
12. Contact us
Synergy Insurance Agency LLC
28719 Possession Island Ln, Katy, TX, USA
Phone: (832) 302-1592
Email: contact@futureflows.co